We want you to love your Jutebags. If, for any reason, you are not satisfied with your purchase after receiving it, contact Customer Service no later than 05 days following the receipt of your order to request a Return Merchandise Authorization number (RMA). There are no refunds after 05 days. Returned product must be in original, unused condition. We do not accept our merchandise that has been soiled or damaged. Upon receipt and inspection of return, we will refund the purchase price. Shipping fees are non-refundable. Return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. A 15% restocking fee may apply. No CODs. A refusal or cancellation of shipment is billable for return and original shipping costs, as well as a 15% restocking fee. Products sold as a set must be returned as a complete set. jutebags.com cannot accept merchandise purchased through a distributor/retailer/vendor or their returns. Please contact the distributor/retailer/vendor directly. Gift cards cannot be returned for a refund. For questions, please contact jutebags.com Customer Service Monday-Friday 10 am to 6pm IST or email us at support email@example.com. All terms and conditions subject to change without notice.